We want you to be happy with your order. Please open and check your parcel while the delivery person is still with you.
If something is wrong
If a piece is damaged, wrong or missing, tell us while the delivery person is still there. We will take it back and exchange it, or refund you if we cannot replace it.
What we cannot take back
- A piece you did not report while the delivery person was there, unless we agree otherwise with you.
- Earrings and other pieces that have been worn, for hygiene reasons.
- A piece you have changed or damaged after delivery.
How you get your money back
- Paid with bKash or Nagad: we send the money back to the number you paid from.
- Paid cash on delivery: we send it to a bKash or Nagad number you give us.
We send your refund as soon as the piece is back with us and checked.
Delivery charge
If the mistake is ours, we pay the delivery charge. If you refuse a correct piece at the door, the delivery charge is still due.
Need help?
Our details are on the Contact page. Please keep your order number ready.